Privacy Policy & Data Handling (Editable Draft)

1. Information We Collect

When you interact with our website to request an appointment or submit a contact inquiry, we collect limited personal details strictly necessary for communication and scheduling:

• Patient or child's name
• Parent or guardian name (when the patient is a minor)
• Contact telephone number
• Email address
• Requested clinical discipline (e.g. Speech Therapy, Audiology, etc.)
• Preferred appointment dates and time preferences
• Voluntary, non-sensitive notes provided by you in the inquiry box

*We intentionally do NOT collect sensitive diagnostic health records, psychometric raw data, or medical histories through public web forms. Detailed clinical histories are taken directly by certified therapists during private, in-person consultations.

2. How We Use Collected Data

Information submitted via this website is used solely by authorized staff at GRACE Multidisciplinary Therapy Centre to:

• Review clinical coordinator schedules and therapist availability.
• Call or message you to confirm consultation date, time, and instructions.
• Respond to general questions sent through our contact form.
• Prevent automated spam submissions and ensure website integrity.

3. Confidentiality & Third-Party Disclosure

We respect client trust. We do NOT sell, rent, monetize, or publicly disclose your contact details or appointment records to any marketing brokers, advertising networks, or unauthorized third parties.

Personal data is transmitted through encrypted HTTPS channels and is accessible only to authenticated clinic administrative personnel. Personal details are never embedded in public URL parameters or published logs.

4. Appointment Requests vs. Confirmed Bookings

Submission of the online appointment request form does not constitute a guaranteed clinical booking. All therapy sessions are subject to clinician evaluation, schedule availability, and formal telephonic confirmation by our staff.

5. Data Retention & Your Rights

You may at any time request that your contact inquiry or pending appointment record be updated, corrected, or permanently deleted from our records by emailing gracemultitherapycenter@gmail.com or calling our centre at +91 82200 07614.